outdoor gear laptop backpack

Customized Service Process
Steps: 
1. The customer either by phone, through the website, or via email reaches out to the sales team.
2. Sales representatives meet the customer to explore their needs. They ask questions such as what is the backpack going to be used for, is it for business, travel, hiking, or daily carry. They also mention features, capacity, design style, color, and other like waterproofing, multiple pockets, and durable materials.
3. When samples and reference materials are provided, customers can better understand the materials and design choices they have.
Confirmation of the Design
Steps:
1. Designer drafts the first design concept as per the customer's description. Included are the backpack's outline, color scheme, material selection, sizes, and accessory choices.
2. The customer views the submitted design, notes his reaction, and sends back his thoughts.
3. After obtaining customer input, the designer responds by revising the design. This iterative process continues until the customer expresses complete satisfaction.
4. A virtual rendering or 3D model of the backpack is given to the customer to help them visualize the completed work.
5. The customer instigates the final design, signs the custom order agreement, and makes the deposit payment.
Material Selection and Confirmation
Steps:
1. Offer various materials such as nylon, canvas, leather, etc. with different zipper, buckle, and strap options for the customer to see and select from in accordance with the design plan.
2. The customer decides what materials to use and specifies if any supplementary features, such as a waterproof coating or an antibacterial treatment, are needed.
3. The customer reviews everything one more time and gives the final confirmation assuring that every detail has been sorted out.
Sample Production Confirmation
Steps:
1. A backpack sample is made based on the confirmed design and materials.
2. The sample is delivered to the customer for evaluation. They can evaluate the sample's look, size, usability, materials, and workmanship to see if it conforms to the expectations.
3. The customer either makes the decision that the sample is sufficient for their needs or provides feedback for necessary changes.
4. In case of adjustments, the designer implements the changes and re-ships the sample to get another confirmation.
5. After the customer signs off on the sample, proceed with the final production order.
Mass Production
Steps:
1. Once the design has been finalized and sample approved, production timeline is planned out.
2. During the production phase, quality control is done through various measures, which help in setting the standards that each backpack has to meet.
Packing and Quality Assurance
Steps:
1. A quality check is conducted at the end of the production cycle. It includes testing for things such as the durability of materials, the quality of stitching, and the strength of zippers and buckles.
2. After the inspection is passed, the backpacks are packed. Custom packaging options, such as gift boxes or eco-friendly bags, are provided based on the customer's preferences.
3. Customer packaging requests are handled in a proper way.
Shipment and Logistics Services
Steps:
1. Foreign trade work will start after the backpacks successfully pass inspection and final checks, logistics will be prepared for delivery.
2. The customer will check the delivery address, take a courier or logistics company, and pay the balance.
3. Shipping is organized depending on the customer's place of work to ensure the fastest possible delivery.
4. The customer receives tracking information to track the shipment progress online.
After - Sales Service
Steps:
1. On receiving the backpack, the customer is asked to give his feedback through customer service channels like call or mail.
2. If there are any quality issues such as defective materials or imperfections in workmanship, the customer can contact the after-sales service support team for solutions, such as return, exchange, or repair.
3. Using customer feedback, continuous improvements in both products and services can be made.

About Us

Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.

Customer Testimonials

Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.

Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.

Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!

FAQ:

1. Q: What is the minimum order quantity for backpack orders in bulk?
A: In most cases, our MOQ is 500 pieces per design, however, we always have 
some room for negotiation.
2. Q: Would I be able to add my brand logo to the backpack so that it is 
customized?
A: For sure! We offer OEM services that not only consist of logo printing 
but also include the facilitation of embroidery and patches.
3. Q: What cleanliness options are available if I want to make a unique 
backpack?
A: Custom-made backpacks are nylon, polyester, canvas, and recycled fabrics 
to meet your specifications.
4. Q: What is the lead time for bulk production?
A: Typically, production is scheduled within 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Is it possible to get a backpack that is both waterproof and anti-theft from your design range?
A: Sure, we make backpacks that are waterproof, anti-theft, and have RFID-blocking features.
8. Q: What kinds of certifications are associated with your backpack products?
A: Our backpacks comply with REACH, RoHS, and BSCI standards or any other standards that you specify.
9. Q: How is quality checked during production?
A: We conduct QC strictly and have the inspections done in each phase of the production work.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.