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Customized Service Process
Steps:
1. A customer interacts with the sales team either by phone, through the website, or via email.
2. Sales representatives get to know the customer to understand their needs. They inquire what the backpack is going to be used for, business, travel, hiking, or daily carry. Besides that, they also talk about features, capacity, the design style, color, and other like waterproofing, multiple pockets, and durable materials.
3. The clients can feel and see the products if they are given samples and reference materials. Thus, they are able to have a better understanding of the materials and design choices.
Confirmation of the Design
Steps:
1. The first composition of the design's visual and descriptive features will be created by the designer. The backpack's standard, color, material, design, sizes, and accessories will be among the details presented in the draft.
2. Based on the design handed to him, the client will note his reaction and send back his thoughts.
3. A designer then reacts to user input by changing the design. This back-and-forth communication continues until the user indicates full satisfaction with the design.
4. Car dyagnovayan or 3D model of the backpack will be given to the customer to assist in the visualization of the finished product.
5. The customer acting the last design, signing the custom order agreement, and making the deposit payment.
Material Selection and Confirmation
Steps:
1. In line with the design plan, present diverse material options such as nylon, canvas, leather, etc. along with various zipper, buckle, and strap to the customer so that they can see and choose the most suitable option.
2. The customer selects the materials to be used and indicates whether any additional features such as waterproofing or antibacterial treatment are required.
3. The customer goes through everything once again and, as a result, gives the final confirmation which ensures that every detail has been dealt with.
Sample Production Confirmation
Steps:
1. The design and materials are confirmed and a backpack sample is made.
2. The customer is sent the sample for an evaluation. They can check the
appearance, size, functionality, materials, and workmanship of the sample to
see whether they correspond to the set expectations.
3. The customer either decides that the sample is appropriate for the
purpose or gives feedback for the necessary changes.
4. The designer makes the changes and returns the sample to the customer
for a new confirmation in case of adjustments.
5. After the customer's signature on the sample, the final production
order can be started.
Mass Production
Steps:
1. With a finished design and approved sample, a production schedule
timeline is then planned.
2. In the phase of production, quality control through different activities
is carried out. These activities serve as a base for the standards that each
backpack has to meet.
Packing and Quality Assurance
Steps:
1. A quality check is performed at the end of the production cycle. It
involves testing for the durability of materials, the quality of stitching, and
the strength of zippers and buckles, among other things.
2. The backpacks are then packed after the inspection. There are various
packaging options available such as gift boxes or eco-friendly bags depending
on the customer's needs.
3. Customer packaging requests are dealt with in a respectful manner.
Shipment and Logistics Services
Points:
1. After the backpack passes inspection and final checks, the cargo will be booked. The delivery will be made from logistics.
2. The customer will verify the delivery address, take a courier or transport company, and pay the remaining amount.
3. Depending on where the customer is, the order is sent to the place to ensure that the delivery will be the fastest one.
4. The customer is given the tracking info to be able to track the delivery online.
After - Sales Service
Steps:
1. The customer will be asked to share his opinion after getting the backpack via customer service channels, e.g., call or mail.
2. In a situation where the customer finds defective materials or the product has imperfections, he can request the after-sales service department to solve the issue by giving him options like return, exchange, or repair.
3. Customer feedback can be used for making ongoing improvements in products and services.
About Us
Quanzhou Tianqin Bags Co.,Ltd is situated in the city which is the second-largest bag manufacturing city in the world, Quanzhou City in Fujian Province of China, where we have a lot of material and skilled workers. We make bags and sell them to different parts of the world. Our customers are Hyundai Motor, VW, and Mercedes-Benz. Our products are Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag, and any other kind of bags for which European and American customers' love are. We have a professional design team and our own sample department, we also have a professional sales team to serve our clients. Our production lines are installed with efficient and up-to-date machinery and equipment. So we can delivery the order to our clients within shortest time.
Customer Reviews
Sarah Davis - "Our group has bought a large quantity of laptop backpacks, and we are totally satisfied with the outcome. Quality is amazing, and zippers are very resilient, at the same time, the compartments are cleverly designed. Customer service resolved all our queries in no time. Our team is impressed with the services done by this supplier and we will continue cooperating with them for future orders."
Christopher Martinez - "Top-rated supplier of laptop backpacks! The products are sturdy, well-padded, and visually appealing for office use. The always punctual and very helpful communication made the entire ordering process a smooth one. Delivery was prompt and exact. I recommend this company to the hilt to any business that is both quality and reliability-oriented."
Amanda Brown - "Laptop backpacks were delivered earlier than required, and their quality is great. Comfortable straps, various compartments, and durable materials have made them perfect for daily business use. The supplier is professional and prompt which was a great support since it made sure that all our needs were met. A trustworthy partner for B2B purchases."
James Anderson - "We are satisfied with the laptop backpacks at every single level. Good design, quality materials, and tight stitching. Placing the order was very easy, and the supplier gave very clear updates on production and delivery. Our staff loves the backpacks, and we are very satisfied with the service. A trustful business partner."
Olivia Taylor – "Both the product and service were exceptional. The laptop backpacks have great carrying capacity, are made from quality materials and are very fashionable. The company managed our large-scale order very professionally and delivered it on time. Communication was always clear and friendly. We recommend them wholeheartedly to any business that is in need of the highest quality backpacked for the employees or any other promotional purposes."
FAQ:
1. Q:Are these backpacks good for daily office use?
A: For sure. Their user-friendly design, cushioned shoulder straps, and stylish appearance will definitely make your daily office use, business meetings, and commuting an easy ride.
2. Q: Can backpacks be gotten in different colors?
A: Of course, we have various colors. If you have a big order, you can choose to mix the colors to better match with your brand or just to attract your customers with different colors.
3. Q: Do the zippers have enough durability if someone uses the backpacks frequently?
A: Absolutely, metal and nylon zippers made of the top quality will be a guarantee that the zippers will go easily and will be long-lasting even in a daily and heavy use.
4. Q: Are these backpacks capable of carrying only laptops or can they hold other items as well?
A: Sure, there are big compartments for notebooks, tablets, chargers, documents, and personal belongings, so they are really convenient for work, school, or travel.
5. Q: Do you have discounts on large-volume purchases? A: Absolutely, we will do a specific quotation for you, which is going to be quite favorable, and we will even give you a discount according to the amount and your customization requirements.
6. Q: Is that possible to get special packaging for corporate orders? A: Indeed, we are able to create packaging of different types such as branded boxes, gift bags, or protective wrapping that fit the theme of the company to make it more attractive.
7. Q: Is the backpack suitable for travel?
A: Definitely, they are light and ergonomic with padded compartments, which makes them perfect for business trips, flights, or daily commuting.
8. Q: Will you take a sample order before the main bulk purchase?
A: Of course, a sample order can be made to check the quality, design, and functionality of the product before taking a big order.
9. Q: How is the weight distributed so as to be comfortable during a long period of time?
A: The ergonomic padded shoulder straps and the breathable back panel distribute the weight evenly, thus, less strain on the extended wear.
10. Q: Is it possible to fold or compress the backpacks for shipping?
A: The backpacks are of light weight and can be partially compressed to make shipping more efficient without the damage of their structure or padding.
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