Customized Service Process
Steps:
1. The customer either by phone, through the website, or via email gets in touch with the sales team.
2. Sales representatives meet the customer to analyze their needs. They ask questions like what the backpack is going to be used for, is it for work, traveling, hiking, or daily carrying. They also talk about features, capacity, design, color, and other like waterproofing, multiple pockets, and durable materials.
3. When samples and reference materials are given, customers can better understand the materials and design choices they have.
Confirmation of the Design
Steps:
1. The customer description served as the base for the designer to sketch the initial design concept. Also, the backpack was outlined, and the color scheme, material, sizes, and accessories were decided.
2. The customer views the design proposal, records his feelings, and returns his ideas to the customer.
3. After gathering customer input, the designer responds to the customer by altering the design. The customer feedback loop is repeated till the customer is fully content with the design.
4. To let the customer visualize the end product, a digital picture or 3D model of the backpack is presented to them.
5. The customer proceeds with the final design, signs the personalized order agreement, and makes the deposit.
Material Selection and Confirmation
Steps:
1. Present a wide range of materials such as nylon, canvas, leather, etc. including different zipper, buckle, and strap options for the customer to view and select in accordance with the design plan.
2. The customer is the one who chooses the materials and indicates if any supplementary features are needed, such as a waterproof coating or an antibacterial treatment.
3. The customer goes through all the details one more time and provides the final confirmation that every detail has been addressed.
Sample Production Confirmation
Steps:
1. The sample of a backpack is designed according to the agreed-upon design and materials.
2. The sample is given to the customer to check it out. They can check out the sample's appearance, size, functionality, materials, and workmanship to see whether it lives up to the expectations or not.
3. The customer makes a decision whether the sample meets their needs or not and provides feedback if any changes are necessary.
4. In case the designer gets the change requirements, they make the changes and send the sample back for re-confirmation.
5. After the customer signs off on the sample, proceed with the final production order.
Mass Production
Steps:
1. After the design has been finalized and the sample has been approved, the production timeline is scheduled.
2. During the production phase, quality control is carried out through various procedures, which help to establish the standards that each backpack must comply with.
Packing and Quality Assurance
Steps:
1. Quality assurance is at the end of the production process. It consists of things such as testing for the durability of materials, the quality of stitching, and the strength of zippers and buckles.
2. After successfully passing the inspection, the backpacks will be packed.
Based on the customer's preferences, products with special packaging such as
gift boxes or bags made from environmentally friendly materials will be
offered.
3. Packaging of customer orders follows specified instructions to ensure
their safety.
Shipment and Logistics Services
Steps:
1. First, foreign trade work is initiated after the backpacks are confirmed
to have passed the inspection and final checks. Then, the delivery logistics
will be made.
2. The customer after verifying the delivery location will take the courier
or logistics company and make the payment.
3. The consignment will be sent in such a way as to be dependent on the
customer's workplace, and thus the delivery will be the fastest possible.
4. The customer will get the shipment tracking number to monitor the
progress of the delivery online.
After - Sales Service
Steps:
1. The customer is encouraged to provide feedback via calling or mailing the
customer service team upon receiving the backpack.
2. In the case of quality issues like defective materials or imperfections in
workmanship, the customer can reach out to the after-sales service support
team who will provide solutions such as return, replacement, or repair.
3. On the basis of customer feedback, the company can go on making
improvements to both their product range and services.
About Us
Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.
Customer Testimonials
Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.
Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.
Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!
FAQ:
1. Q: What is the minimum order quantity for backpack orders in bulk?
A: In general, our MOQ is 500 pcs per design, but we are willing to have a
conversation about it.
2. Q: Would I be able to add my brand logo to the backpack so that it is
customized?
A: Yes, we do offer OEM services which cover all the ways of your
brand’s getting to be, such as your logo is printed, embroidered, and patches are
made.
3. Q: What cleanliness options are available if I want to make a unique
backpack?
A: We can produce custom backpacks in nylon, polyester, canvas, and
recycled fabrics for you.
4. Q: What is the lead time for bulk production?
A: Normally, production goes from 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Are there any waterproof or anti-theft backpack designs that you offer?
A: Yeah, we manufacture multiple backpack models with features such as water resistance, theft protection, and RFID-blocking technology.
8. Q: What are the certifications for your backpack products?
A: Our backpack products are fully compliant with REACH, RoHS, BSCI standards or any other specified standards.
9. Q: How is quality checked during production?
A: We conduct QC strictly and have the inspections done in each phase of the production work.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.