Customized Service Process
Steps:
1. The customer inquires by phone, fills a form on the website, or drops an
email to the sales department.
2. The customer and sales manager when meeting together go through the
customer's question meticulously. Among other questions, they determine what
the backpack is going to be used for, and if probably then, is it for business,
travel, hiking, or daily carry. Also, they discuss aspects, volume, style of
design, color, and other like water-resistance, more compartments, and
durability of the materials.
3. When the clients are allowed to touch and see real samples and referent
materials, they are exposed to the production process of materials and design
choices.
Confirmation of the Design
Steps:
1. The designer, as per customer's description, sketches the initial design
idea. The sketch may show the backpack's silhouette, the color scheme, choice
of materials, sizes, and accessories.
2. The customer sees the design done, reacts, and if necessary, returns his
feedback.
3. The designer after getting customer viewpoints, hence, answers by doing
the change of the design. The process of iteration keeps going until the client's
full contentment is achieved.
4. A fake image or 3D model of the backpack is handed to the client to guide
them through the finished product.
5. The client initiates the last design, signs the custom order contract, and
makes the deposit payment.
Material Selection and Confirmation
Steps:
1. Present different kinds of materials like nylon, canvas, leather, etc. with
various zipper, buckle, and strap options to let the customer see and choose
the most suitable one for the design plan.
2. First, the customer selects the materials and specifies if the product
needs any additional features such as a waterproof coating or an
antibacterial treatment.
3. The customer looks over the entire project one more time and provides
the final confirmation ascertaining that every detail has been cleared up.
Sample Production Confirmation
Steps:
1. A backpack sample was made with respect to the final design and materials
agreed upon.
2. The sample is delivered to the customer for evaluation of the sample's
look, size, usability, materials, and workmanship to check if it meets the
expectations.
3. The customer either makes a decision that the sample fulfills their
requirements or provides feedback indicating changes that are necessary.
4. If alterations are needed, the designer will make the changes and resend
the sample for another confirmation.
5. Sign off on the sample by the customer, and then continue with the final
production order.
Mass Production
Steps:
1. The production schedule is planned after the design has been finalized
and the sample has been approved.
2. Quality control during the production phase is carried out via different
actions which allow setting the standards that the product has to meet.
Packing and Quality Assurance
Steps:
1. A quality check is done at the very end of the production process. It
consists of the testing of materials for durability, quality of stitching, and
strength of zippers and buckles.
2. Once the inspection is successful, backpacks are packed. In accordance with the customer's wishes, bespoke packaging choices like gift boxes or green bags are available.
3. Packaging for the customers is handled in the right way.
Shipment and Logistics Services
Steps:
1. The foreign trade process will be initiated after the successful inspection and final checks of the backpacks, and the delivery will be prepared for logistics.
2. The customer will verify the delivery location, pick up a courier or logistics company, and make a payment for the balance.
3. Shipping is arranged according to the customer's place of work to facilitate the fastest delivery.
4. The customer is given tracking details to monitor the shipment progress online.
After - Sales Service
Steps:
1. Upon receiving the backpack customer feedback is taken through customer service channels like call or mail.
2. In case of quality issues like materials defective or workmanship imperfections, the customer can reach out to the after-sales service support team who will provide solutions such as the return, exchange, or repair of the product.
3. Customer feedback is used as a tool for the company to work on their products and services and to provide better quality in the future.
About Us
Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.
Customer Testimonials
Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.
Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.
Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!
FAQ:
1. Q: What is the minimum order quantity for backpack orders in bulk?
A: Usually, our MOQ is set at 500 pieces per design, but we are open to discussions about it.
2. Q: Would I be able to add my brand logo to the backpack so that it is customized?
A: Definitely! We provide OEM services which include not only logo printing but also embroidery and patches.
3. Q: What cleanliness options are available if I want to make a unique backpack?
A: Custom-made backpacks are nylon, polyester, canvas, and recycled fabrics to suit your requirements.
4. Q: What is the lead time for bulk production?
A: Normally, production goes from 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Are there any waterproof or anti-theft backpack designs that you offer?
A: Yes, we produce backpacks that are waterproof, anti-theft, and come with RFID-blocking technology.
8. Q: What certifications do your backpack products comply with?
A: Our backpacks meet REACH, RoHS, BSCI standards, or any other standards as per your request.
9. Q: How is quality checked during production?
A: We conduct QC strictly and have the inspections done in each phase of the production work.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.