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Customized Service Process
Steps:
1. By any means such as telephone, website, or email, the customer contacts
the sales staff.
2. Sales representatives meet the customer to scope out their needs. In their
discussion, they may ask what the backpack is going to be used for and is it for
business, traveling, hiking, or daily carry. Alongside that, the features,
capacity, design style, color, and other like waterproofing, several pockets,
and durable materials are discussed.
3. Customers gain a better idea of the materials and pattern options when
samples and reference materials are provided.
Confirmation of the Design
Steps:
1. As per the client's description, the designer comes up with the first
concept of the design. To name a few, the design includes the outline, color
scheme, selecting of material, sizes, and accessories of the backpack.
2. The customer goes through the provided design, marks his reaction, and
forwards his thoughts.
3. Customer feedback is received by the designer, who then refines the
concept. This process of revision and feedback continues to go on until the
customer expresses his utmost satisfaction.
4. The customer is provided with a digital or 3D visualization of the
backpack to aid in the realization of the finished product.
5. The customer initiates the final design, signs the custom order form,
and makes the deposit payment.
Material Selection and Confirmation
Steps:
1. Provide a range of materials like nylon, canvas, leather, etc. as well as
different zipper, buckle, and strap options for the customer to view and pick
the one that suits the design plan the best.
Sample Production Confirmation
Steps:
1. The production of a sample of a backpack is based on the finalization of the design and the materials.
2. The customer receives the sample for the review. They can check the sample's appearance, size, functionality, materials, and workmanship to see if it meets the expectations.
3. The customer here can either decide that the sample is adequate for their needs or provide the necessary feedback for the changes.
4. In the case of the designer adjusting the product, he re-makes the sample and sends it to check if the changes are approved next time.
5. After the client is happy with the sample and signs it, the final production order kicks off.
Mass Production
Steps:
1. The production timeline is scheduled after the end of the design and the sample approval stage.
2. Quality control during the production phase is done through different measures, which are the tools used to set the standards that each backpack must meet.
Packing and Quality Assurance
Steps:
1. At the completion of the manufacturing process, a quality check is performed. It involves testing for the likes of material durability, the quality of stitching, and the strength of zippers and buckles.
2. Once the backpacks have successfully passed the inspection, they are packed. Based on the customer's likes and needs, gift wrapping, for example, in a box or in an eco bag, is offered as a custom packaging option.
3. Proper handling of customer packaging requests is carried out.
Shipment and Logistics Services
Steps:
1. The foreign trade work will begin after the backpacks pass inspection and final checks successfully. Delivery will be made for the logistics.
2. The customer will verify the delivery location, take a courier or logistics company, and make the payment for the balance.
3. The shipment is carried out depending on the customer's location in order to have the fastest possible delivery.
4. The customer is given the tracking number through which the shipment progress can be checked online.
After - Sales Service
Steps:
1. The customer feedback can be known on giving the support through call, mail, or any other channels after receiving the backpack.
2. If there are some quality issues, such as defective materials or imperfections in workmanship, the customer can reach the after-sales service team for solutions like return, exchange, or repair.
3. By using customers' feedback, both products and services can be improved continuously.
About Us
Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.
Customer Testimonials
Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.
Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.
Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!
FAQ:
1. Q: What's the least quantitive value for backpack bulk orders?
A: Our MOQ is usually 500 pieces per design, however, we are willing to
have a talk about it.
2. Q: How about putting my brand logo on the backpack so that it becomes
customized?
A: For sure! Our OEM services cover not only logo printing but
also embroidery and patches.
3. Q: What cleanliness options are available if I want to make a unique
backpack?
A: We make custom backpacks with nylon, polyester, canvas, and recycled
fabrics to fit your needs.
4. Q: What is the lead time for bulk production?
A: Normally, production goes from 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Are there any waterproof or anti-theft backpack designs that you offer?
A: Yes, we produce backpacks that are waterproof, anti-theft, and come with RFID-blocking technology.
8. Q: What certifications do your backpack products comply with?
A: Our backpacks meet REACH, RoHS, BSCI standards, or any other standards as per your request.
9. Q: How is quality checked during production?
A: We conduct QC strictly and have the inspections done in each phase of the production work.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.
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