Customized Service Process
Steps:
1. Through any of the following three channels; namely, phone, website or
email, the customer sends a request to sales team.
2. In order to provide the best solution for the customer's needs, sales
agents meet with the customer. The questions they ask are like what is the
backpack going to be used for, business, travel, hiking, or daily carry? Also,
they bring up the features, capacity, design style, and color as well as like
waterproofing, multiple pockets, and durable materials.
3. Customers can better understand what materials to use and what design to
choose if samples and reference materials are provided.
Confirmation of the Design
Steps:
1. As per the customer's description, the designer comes up with the first
design concept. The parts mentioned of the backpack are; outline, color scheme,
material selection, sizes, and accessory choices.
2. Looking at the presented design, customer thinking and then indicating his
feelings, customer answers by submitting his thoughts.
3. After receiving customer feedback, the designer communicates the changes
made in the design. This back-and-forth process is carried on until the customer
is fully contented.
4. A computer-generated image or 3D model of the backpack is provided to the
customer to assist them in imagining the end product.
5. The customer takes the initiative of the last design, signs the custom
order agreement, and makes the deposit payment.
Material Selection and Confirmation
Steps:
1. Present various materials such as nylon, canvas, leather, etc. along with
different zipper, buckle, and strap options so that the customer can select the
most suitable one in accordance with the design plan.
2. The customer selects the materials that will be used as well as states if any additional features like a waterproof coating or an antibacterial treatment are required.
3. The customer looks over everything one more time and gives a green light showing that every detail has been worked out.
Sample Production Confirmation
Steps:
1. A backpack sample is made utilizing the approved design and materials.
2. The customer gets the sample for evaluation. They can check the sample for the look, the size, the functionality, the materials, and the workmanship, thus, knowing whether it complies with the expectations.
3. The customer is empowered to decide either that the sample is enough for their needs or to give feedback for the changes to implement.
4. The designer implements the changes and sends the sample back for the next confirmation in the case of alterations.
5. After the customer has given their approval for the sample, proceed to the final production order.
Mass Production
Steps:
1. A production schedule is developed once the design is finalized and the sample has been approved.
2. Quality control is performed during the production process through various programs that assist in determining the requirements that backpacks must meet.
Packing and Quality Assurance
Steps:
1. Quality checking is done at the very last stage of the production process. It is a procedure that tests the durability of materials, the quality of sewing, the strength of zippers and buckles, etc.
2. Once the inspection is successfully completed, the backpacks are put together. According to the customer's requirements, the personalized packaging options, like gift boxes or recyclable bags, are provided.
3. Customer packaging is done in a proper way in accordance with their requests.
Shipment and Logistics Services
Steps:
1. Backpacks must pass the inspection and the final check before the foreign trade turnover is done. Delivery is made to the warehouse.
2. The customer should verify the delivery address, take a courier or logistics company, and make the balance payment.
3. Shipping is planned depending on the customer's location so that the delivery can be made in the shortest possible time.
4. The recipient who gets the tracking details can monitor the shipment progress transport online.
After - Sales Service
Steps:
1. The customer receives the backpack and is also asked to provide his feedback through customer service channels such as call or mail.
2. The customer is given the support of the after-sales service team when there are issues with the quality of materials or the product, for example, return, replacement or repairing, in that case, the customer can contact the after-sales service support team for solutions.
3. Progress in both products and services can be made through customer feedback usage.
About Us
Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.
Customer Testimonials
Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.
Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.
Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!
FAQ:
1. Q: How many backpacks can I order at a minimum in bulk?
A: About the most we usually set as our MOQ is 500 pieces per design; however, we are willing to negotiate it.
2. Q: May I stick my brand logo on the backpack so that it becomes my brand
product?
A: For sure! Our OEM services cover not just logo printing but also the
embroidery and the making of patches.
3. Q: What are the cleaning options if I want to make a different backpack?
A: The fabrics for custom-made backpacks are nylon, polyester, canvas, and
recycled, which can be adjusted to your needs.
4. Q: What is the lead time for bulk production?
A: Normally, production goes from 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Do you have any waterproof or anti-theft backpack styles on the market
that I can buy?
A: We make backpacks that are water-resistant, anti-theft, and equipped with
RFID-blocking technology.
8. Q: Which standards do your backpack products comply with?
A: Our backpack products comply with REACH, RoHS, BSCI standards, or any
other standards according to your needs.
9. Q: What is the method of quality checks during production?
A: We practice QC in a very strict manner and each step of our production is inspected.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.