×
Customized Service Process
Steps:
1. A customer makes a call, sends an email, or fills in a contact form on the website to request service. In all three cases, the sales team receives the request.
2. Sales representatives do the interview with the client to identify his needs. They might inquire if the backpack is for carrying office stuff, traveling, hiking, or daily use. While talking, they also introduce features, capacity, design style, and color, and other like waterproofing, a number of pockets, and durable materials.
3. When samples and reference materials are handy, customers are able to see and feel the materials and design they have.
Confirmation of the Design
Steps:
1. The illustrator comes up with the initial design concept according to the client's story. It also shows the backpack's skeleton, color, material, dimensions, and accessories.
2. On seeing the design submitted, the customer writes down his feelings and sends it back.
3. Having received customer feedback, the designer reworks the concept. This cycle feedback is repeated until the client states absolute satisfaction.
4. A computer image or 3D model of the backpack is provided to the customer to facilitate the understanding of the finalized work.
5. The customer approv...
2. A customer figures out which materials will be used as well as specifies if any additional features, like a waterproof coating or an antibacterial treatment, are needed.
3. For the very last time, the customer checks everything and if the confirmation is given it means that every single detail has been sorted out.
Sample Production Confirmation
Steps:
1. Based on the confirmed design and materials, a backpack sample is created.
2. The sample is sent to the customer for checking. They can check on the sample's appearance, size, functionality, materials, and workmanship to see if it matches that which was expected.
3. The customer either decides that the sample is sufficient for their needs or issues a feedback to make necessary changes.
4. The designer carries out the requested modifications and sends the sample back to the client to get another confirmation in case of changes.
5. After the customer signs the sample, the final production order can be made.
Mass Production
Steps:
1. After the design has been finalized and sample approved, the production timeline is drawn up.
2. The quality control during the production is done by various measures, which are instrumental in the setting of the standards that each backpack must adhere to.
Packing and Quality Assurance
Steps:
1. A quality check is performed at the very end of the production cycle. It involves testing for things such as durability of materials, quality of stitching, and strength of zippers and buckles.
2. Once the inspection is successful, the backpacks are prepared for shipment. Personal packaging options, like gift boxes or eco-friendly bags, are offered based on the user's preferences.
3. Packaging of customer orders is done in a customer-centric manner in a proper way.
Shipment and Logistics Services
Steps:
1. Foreign trade work will start after the backpacks successfully pass inspection and final checks, logistics will be prepared for delivery.
2. The customer will be provided with the delivery address after which he will take a courier or logistics company and pay the balance.
3. Depending on the customer's place of work or residence, shipping is arranged to provide the fastest delivery possible.
4. The customer is given the tracking information that helps him to track the progress of the shipment through the online facility.
After - Sales Service
Steps:
1. The customer is asked to provide feedback through customer service channels like a call or mail on receiving the backpack.
2. In case of quality issues like defective materials or deviations in the workmanship, the customer should reach out to the support team of the after-sales service for solutions, e.g., return, exchange, or repair.
3. The feedback of customers may be used as a tool for continuous improvements in both products and services.
About Us
Quanzhou Tianqin Bags Co.,Ltd. is located in the world's second biggest bag manufacturing city, Quanzhou City in Fujian Province of China where we have abundant material resource and skilled workers . We manufacture and export bags to all over the world . Our end customers include Hyundai Motor, VW and Mercedes-Benz. Our products include Backpack, Tool Bag, Laptop Bag, Travel Bag, Cosmetic Bag and all other kinds of bags which are loved by European and American customers . We have professional design team and own sample department . We also have professional sales team to provide our clients with good service . Our production lines are equipped with efficient and advance machinery and equipment . So we can delivery the order to our clients within shortest time.
Customer Testimonials
Jack say:
I've been working with this supplier for months and they always deliver on their promise. There are never any surprises and they are straight forward with communication. They do an amazing job on helping you accomplish your vision. Would highly recommend.
Jane say:
Very happy dealing with this supplier. All my requests were met and they are happy to resolve any further improvements. Great to deal with. The quality of the bag is also very good. Highly recommend.
Mark say:
Great Backpack! Fantastic company! My contact at the company, Icey, is very helpful and makes the entire process easy and enjoyable. 5 stars!
FAQ:
1. Q: What is the minimum order quantity for backpack orders in bulk?
A: Usually, our MOQ is set at 500 pieces per design, but we are open to discussions about it.
2. Q: Would I be able to add my brand logo to the backpack so that it is customized?
A: Definitely! We provide OEM services which include not only logo printing but also embroidery and patches.
3. Q: What cleanliness options are available if I want to make a unique backpack?
A: Custom-made backpacks are nylon, polyester, canvas, and recycled fabrics to suit your requirements.
4. Q: What is the lead time for bulk production?
A: Normally, production goes from 25–35 days after sample confirmation.
5. Q: Do you provide samples of backpacks that I can check before a bulk order is made?
A: Certainly, a production sample will take 5–7 days; and sample fees will be refunded after the bulk order is placed.
6. Q: Is it possible for me to have different models of backpacks in one order?
A: Sure, one can have different models as long as the minimum number of products for each model is reached.
7. Q: Are there any waterproof or anti-theft backpack designs that you offer?
A: Yes, we produce backpacks that are waterproof, anti-theft, and come with RFID-blocking technology.
8. Q: What certifications do your backpack products comply with?
A: Our backpacks meet REACH, RoHS, BSCI standards, or any other standards as per your request.
9. Q: How is quality checked during production?
A: We conduct QC strictly and have the inspections done in each phase of the production work.
10. Q Can you make arrangements to ship large orders internationally?
A: Yes, there are such options like FOB, CIF, DDP by sea, air, or courier.
26
Jun
27
Jun
27
Jun
27
Jun
27
Jun
31
Jul
EN
